Last Updated: 12 July 2026
Welcome to Nuvio. These Terms of Service ("Terms") govern your access to and use of the Nuvio website, products, services, and Discord support server. By accessing our website, placing an order, or using any of our services, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree to these Terms, you must not use our website or purchase any products or services from Nuvio.
Nuvio is a United Kingdom-based sole trader providing digital goods and digital services through our website and Discord support system.
Website: https://nuvio.org.uk
Support Email: [email protected]
Official Discord Server: https://discord.gg/zafzVHf3ED
Nuvio recommends that customers are at least 13 years of age.
Customers under the age of 18 should obtain permission from a parent or legal guardian before making a purchase.
By placing an order, you confirm that you have the legal right to make the purchase using the selected payment method.
Nuvio provides digital goods and digital services.
Products and services may include, but are not limited to:
All products are subject to availability and may be modified, replaced, or discontinued at any time without prior notice.
After placing an order, customers must follow the instructions provided on the order confirmation page.
Customers are required to join the official Nuvio Discord server and open a support ticket.
When opening a ticket, customers must provide:
Failure to provide the required information may delay order processing.
Orders are typically processed within 20 minutes during normal operating hours.
Delivery times may occasionally be longer due to:
Nuvio will make reasonable efforts to deliver products promptly but does not guarantee delivery within a specific timeframe.
Payments may be accepted through:
Customers confirm that they are authorised to use the payment method selected.
Fraudulent or unauthorised payments are strictly prohibited.
Refunds and replacements are governed by Nuvio's Refund Policy.
Refunds or replacements may be considered where:
Required evidence may include:
Providing evidence does not guarantee approval. All requests are reviewed individually and may be approved or declined by Nuvio, subject to applicable consumer laws.
Refunds will generally not be issued for:
Customers agree to contact Nuvio Support before opening a payment dispute or chargeback.
Fraudulent or unnecessary chargebacks may result in:
Nuvio reserves the right to contest fraudulent disputes where appropriate.
Customers are responsible for:
Once a product has been successfully delivered, responsibility transfers to the customer unless otherwise required by law.
Some products may relate to third-party platforms.
Nuvio is not affiliated with any third-party platform unless expressly stated.
Nuvio is not responsible for:
Customers are responsible for complying with the terms of any third-party platform.
Customers must not:
Violation of these Terms may result in suspension or permanent refusal of service.
All website content, branding, logos, graphics, digital products, documentation, downloadable materials, and other content remain the exclusive property of Nuvio unless expressly stated otherwise.
No part of Nuvio's content may be copied, redistributed, reproduced, or resold without prior written permission.
Nuvio reserves the right to refuse, suspend, cancel, or terminate any order or service where necessary to:
To the maximum extent permitted by applicable law, Nuvio shall not be liable for:
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
Your use of our website is also governed by our Privacy Policy.
By using our services, you acknowledge that personal information may be processed in accordance with that policy.
Nuvio may update these Terms of Service from time to time.
Updated versions become effective once published on our website.
Continued use of our website or services after changes are published constitutes acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.
Support Email:
Website:
Discord Support:
By purchasing from or using Nuvio, you confirm that you have read, understood, and agreed to these Terms of Service.