Refund Policy — Nuvio

Last Updated: May 20, 2026

Eligibility for Refunds

Refunds are only considered if:

• The product/service was not delivered, AND
• The request is submitted within 7 days of purchase.

Required Evidence

To request a refund, customers must provide:

• Order receipt/proof of purchase
• Screenshots or supporting evidence
• Explanation of the issue

Failure to provide sufficient evidence may result in denial of the refund request.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind
• Incorrect purchases
• Failure to understand the product
• Delivered digital goods
• Account bans/restrictions after delivery
• Customer misuse
• Violation of our Terms of Service

Chargebacks

Opening a fraudulent chargeback or dispute without contacting support first may result in:

• Permanent blacklist
• Service ban
• Revoked access to all products/services

Nuvio reserves the right to contest fraudulent disputes using provided evidence.

Refund Decisions

All refund decisions are made solely at the discretion of Nuvio after review of the provided evidence.

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By making a purchase, you agree to this Refund Policy.